CMDB® Foundation

Periood: 3.0 päeva

Kirjeldus

The Configuration Management DataBase is a crucial underpinning source of information for an organisation's IT infrastructure, supporting the entire Service Lifecycle in an ITIL® context. Without it, understanding, tracking and controlling the key elements of the organisation?s services and infrastructure can quickly become an exercise in futility.
  
Understanding the terminology, concepts and best practices associated with the CMDB as expressed in ITIL is the key to its successful implementation and maintenance.

Course is aimed for IT Service Management professionals who are already managing CMDB and related processes or who are planning to start to do so. As CMDB / SACM process interacts with almost any process in ITIL, course gives deeper understanding of CMDB also for persons who are responsible for implementing IT Service Management processes in general. Specialists who just use CMDB as part of their work without any bigger responsibility of process development may find one day introduction to CMDB more fit amount of details about the subject. 
 
The CMDB complementary certification is designed to provide a comprehensive insight into the concepts underlying the Service Asset and Configuration Management process, as well as related concepts in other processes across the Service Lifecycle.

3-day agenda

Day 1
9:00 - 10:15 Logistics and Intro to the CMDB course
10:15 - 10:30 Coffee Break
10:30 - 12:00 Unit 1 CMDB Introduction
12:00 - 13:00 Lunch
13:00 - 14.45 Unit  2 - CMDB Principles + Exercise 1
14:45 - 15:00 Coffee Break
15:00 - 17:00 Continue Unit 2

Day 2
9:00 - 10:15 Unit 3 - Service Asset and Configuration Management (SACM) Process
10:15 - 10:30 Coffee Break
10:30 - 12:00 Continue Unit 3 + Exercise 2
12:00 - 13:00 Lunch
13:00 - 14.45 Unit  4 - Interconnected processes
14:45 - 15:00 Coffee Break
15:00 - 17:00 Continue Unit 2 + Exercises 3 and 4

Day 3
9:00 - 10:15 Unit 5 Technology + Exercise 5
10:15 - 10:30 Coffee Break
10:30 - 12:00 Unit 6 - Organizing for the CMDB + Exercise 6
12:00 - 13:00 Lunch
13:00 - 14.15 Summary & Practice Exam
14:15 - 14:30 Coffee Break
14:30 - 16:15 Exam

Qualification
CMDB is an APMG-International qualification. Wakaru as organization and the trainers of Wakaru giving the training are accredited by APMG-International.

Pre-requisites
 
No official pre-requisites though ITIL Foundation 2011 edition is recommended.
 
The exam format is as follows:
The qualification has been called "Foundation plus" as it is a multiple choice examination based on the Blooms Taxonomy levels 2-4. This means it has a higher difficulty level than a standard Foundation exam, but is not as challenging as an Intermediate-level exam.

Multiple Choice
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration (90 minutes if English is not native/business language)
Closed-book. Paper based book format dictionary allowed.

 
The exam is currently paper-based. An on-line exam will be available in future.



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