Service integration and management (SIAM) is a management methodology that is growing in popularity in today’s complex sourcing environment. Effective SIAM can help organisations integrate the management of multiple service providers, leading to:
The SIAM Foundation training program will provide service providers and service customers with a foundation level understanding of SIAM. This will allow them to work effectively in an organisation using SIAM, to understand the history, core principles, implementation options, adoption and benefits of SIAM, and to identify potential improvements in their own organisations. Certification is provided by Wakaru as partner of EXIN and BCS.
Want to learn more about SIAM? Download the free SIAM Foundation Body of Knowledge.
On completion of the SIAM Foundation, the learner will be able to: