ITIL® 4 Foundation

The IT Infrastructure Library (ITIL) is a collection of best practices for the delivery of IT services and the management of IT infrastructure. The service management practices defined in ITIL 4 have been tested and tried in organizations globally.

Objective

Course objective is to learn the key concepts and systematic structure together with practices to be able to provide better IT services and communicate efficiently with all stakeholders. The course introduces service management, service delivery and the relationship of both of these with the expectations of the business. Participants will learn to identify the key principles and concepts of service management and will develop an awareness of the benefits of using ITIL in an organization.

Target Group

All personnel working with IT Services. Typical attendee roles include CIOs, senior IT managers, service managers, production/operation managers, project managers, application specialists, system specialists, testing specialists and consultants. The training is also useful for people who are involved in buying or utilizing IT services. For participants wishing to further deepen their understanding of IT Service management, ITIL Intermediate courses are recommended. As the ITIL 4 Foundation is a pre-requisite for version 4 intermediate courses inrtoduced in H4/2019 the ITIL 4 Foundation course is recommended also for those holding the ITIL v3 certificate. 

Prerequisites

None.

Schedule

Course days last approximately 9-17. 

Course Program

ITIL 4  presents best practices if managing IT services. Course consists from foundation collection ideas, models and practies. Generally the content is the following: 

• The seven Guiding Principles of ITIL 4
• ITIL’s new Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL practices, with a focus on 18 of these
• Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

These help to ensure that the IT services provided match the needs of the business and contribute to the overall value generated.

Assignments done as part of the training will prepare participants for the certification exam, which takes place at the end of the course. The exam, The Foundation Certificate in IT Service Management, is voluntary. The certification exam is recommend, as it is a prerequisite for attending more advanced ITIL courses.

Trainers

Course is delivered by certified Wakaru trainers. 

Course Material

Course material is in PDF-format in English. 

Certification

The ITIL Foudation exam is a web proctored exam, that can be booked with a separate exam voucher. The duration is one hour (+ 15 minutes, if English not native language) and it is a closed-book exam. The examination institute is PEOPLECERT. Registration instructions you can find HERE and guidelines for web proctored exam are the following: WINDOWS, MAC

Introduction as webinar

ITIL 4 has been introduces in a webinar. Check it out from the recording in OPPIA.FI.